Reservation Policies

Oregon Towncar Services LLC Policies and Terms

By placing a reservation with Oregon Towncar Services LLC you acknowledge and expressly agree to the following policies, terms and conditions and further expressly authorize Oregon Towncar Services LLC to charge your credit card in full for all charges relating to your reservation, including, but not limited to, charging your credit card in full for the reservation should you be considered a no-show. Service is deemed rendered, whether you enter the vehicle or not, when the cancellation period is reached.

• Additional Charges: Additional charges may be added for cell phone usage, extra stops, and special parking fees.
• Alcohol: All alcohol must be provided by the passengers. All passengers must be 21 years of age and have valid state issued ID to consume alcohol in our vehicles.
• Cancellation Policy for Sedan: If a cancellation occurs less than 3 hours before the scheduled pickup time, full fare will be charged to the client, early hour pick up (4am-9am) a night before. Cancellation fees are waived for emergencies.
• Cancellation Policy for Stretch Limousine: A 30% Non-Refundable Deposit is required to hold all stretch Limousine reservations. Cancellations within 7 Days of this reservation forfeit 100% of the total bill. (Applies to Stretch Limousines, Vans & Coach Vehicles)
• Child Seat: A car seat is available upon request and up to $15 fee for using the car seat.
• Holiday Travel Policy: A 20% surcharge will be added to reservations booked on New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas Day.
• Hourly Service Rate: Hourly towncar service is charged at $55 per hour.
• Lost or Damaged Items: Oregon Towncar Services LLC and its Affiliates are not responsible for items that are left in the vehicle, lost or damaged. Oregon Towncar Services LLC reserves the right to charge a delivery fee for returning lost items if found. Oregon Towncar Services LLC, Affiliates and their Chauffeurs will assist with luggage at a client's request, but assume no liability for doing so.
• No Show Policy: No show reservations will be charged the full trip plus any waiting time. Please call us at (503)353-7755 or 1(877) OREGON-6 to avoid being billed as a no show.
• Payment Method: We offer competitive rates; we accept all major credit cards, travelers' checks, cashiers checks, cash, and service corporate accounts.
• Privacy Policy: Oregon Towncar Services LLC and its Affiliates' do not sell, rent or disseminate your personal and financial information to any outside third parties. Oregon Towncar Services LLC and it's Affiliates reserves the right to use the information supplied to provide requested services and collect payment for services rendered in accordance with our rates, terms and policies.
• Smoking: There is no smoking in our cars. Anyone who smokes will be asked to extinguish the cigar/cigarette.
• Termination of Reservation: Oregon Towncar Services LLC reserves the right to terminate any reservation at any time in the best interest of customer safety, driver safety, vehicle safety, and federal/state/local laws.
• Vehicle Damage/Cleaning: The Party paying for the Reservation is responsible for all damages and/or cleaning charges incurred by the renter and/or Party of the Renter, including but not limited to: Vomit/Sickness ($150 Cleaning Fee), Alcohol Spillage ($100, Cleaning Fee), Broken Glassware ($30, Replacement Set), Burns ($500 Replacement/Repair), Upholstery Tears ($500 Replacement/Repair) and/or Opening a Car Door into another Vehicle or Stationary Object ($?) etc.
• Wait Time Policy: There is a 10 minute grace period after the scheduled pickup time, and a 1 hour grace period after flight arrival time (at the airport). We monitor the status of all commercial flights Once the grace period has elapsed additional fees are charged at the rate of $1.00 per minute or $55.00 per hour.