Poilcies & Terms


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Reservation Policies

Oregon Towncar Services LLC Policies and Terms

By placing a reservation with Oregon Towncar Services LLC you acknowledge and expressly agree to the following policies, terms and conditions and further expressly authorize Oregon Towncar Services LLC to charge your credit card in full for all charges relating to your reservation, including, but not limited to, charging your credit card in full for the reservation should you be considered a no-show. Service is deemed rendered, whether you enter the vehicle or not, when the cancellation period is reached.

  • Additional Charges: Additional charges may be added for cell phone usage, extra stops, and special parking fees.

  • Alcohol: All alcohol must be provided by the passengers. All passengers must be 21 years of age and have valid state issued ID to consume alcohol in our vehicles.

  • Cancellation Policy for Sedan & SUV's: If a cancellation occurs less than 24 hours before the scheduled pickup time, full fare will be charged to the client.

  • Cancellation Policy for Stretch Limousine: A 30% Non-Refundable Deposit is required to hold all stretch Limousine reservations. Cancellations within 7 Days of this reservation forfeit 100% of the total bill. (Applies to Stretch Limousines, Vans & Coach Vehicles)

  • Child Seat: A car seat is available upon request and up to $15 fee for using the car seat.

  • Holiday Travel Policy: A 20% surcharge will be added to reservations booked on New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas Day.

  • Hourly Charge: The charge for "As-Directed" service when there is an itinerary involved or the chauffeur takes instructions from the customer; typically involves multiple stops.

  • Lost or Damaged Items: Oregon Towncar Services LLC and its Affiliates are not responsible for items that are left in the vehicle, lost or damaged. Oregon Towncar Services LLC reserves the right to charge a delivery fee for returning lost items if found. Oregon Towncar Services LLC, Affiliates and their Chauffeurs will assist with luggage at a client's request, but assume no liability for doing so.

  • No Show Policy: No show reservations will be charged the full trip plus any waiting time. Please call us at (503)353-7755 or 1(877) OREGON-6 to avoid being billed as a no show.

  • Payment Method: We offer competitive rates; we accept all major credit cards, travelers' checks, cashiers checks, cash, and service corporate accounts.

  • Privacy Policy: Oregon Towncar Services LLC and its Affiliates' do not sell, rent or disseminate your personal and financial information to any outside third parties.

  • Oregon Towncar Services LLC and it's Affiliates reserves the right to use the information supplied to provide requested services and collect payment for services rendered in accordance with our rates, terms and policies.

  • Smoking: There is no smoking in our cars. Anyone who smokes will be asked to extinguish the cigar/cigarette.

  • Termination of Reservation: Oregon Towncar Services LLC reserves the right to terminate any reservation at any time in the best interest of customer safety, driver safety, vehicle safety, and federal/state/local laws.

  • Vehicle Damage/Cleaning: The Party paying for the Reservation is responsible for all damages and/or cleaning charges incurred by the renter and/or Party of the Renter, including but not limited to: Vomit/Sickness ($150 Cleaning Fee), Alcohol Spillage ($100, Cleaning Fee), Broken Glassware ($30, Replacement Set), Burns ($500 Replacement/Repair), Upholstery Tears ($500 Replacement/Repair) and/or Opening a Car Door into another Vehicle or Stationary Object ($?) etc.

  • Wait Time Policy: There is a 10 minutes grace period after the scheduled pickup time, and a 30 minutes grace period after flight arrival time (at the airport). We monitor the status of all commercial flights Once the grace period has elapsed additional fees are charged at the rate of $1.00 per minute or $60.00 per hour.

  • Base Rate:The rate charged for basic transportation services before any Gratuity, STC, Fuel Surcharge, Airport Fee, International Arrival Fee, Incidental Charges, and/or Tax is added.

  • Rate Estimate : Rates quoted prior to service are only an initial estimate of the cost of services reserved. Wait time and/or additional services may change the final price.

  • Objectionable Persons : The Company reserves the right to refuse to transport persons under the influence of intoxication liquor or drugs, or who are, or are likely to become objectionable to other persons or if the Chauffeur feels threatened in any way.

  • Force Majeure : The Company shall not be liable for any failure or delay in performing its obligations under the Service Contract, and the Company shall not be deemed in breach of its obligations thereunder, if such failure or delay is due to Acts of God, natural disasters, national, state or local states of emergency, acts of war or terrorism, labor strike or lock-out, or other industrial or transportation accident caused by any third party, any violation of law, regulation or ordinance by any third party or any other cause not within the control of the Company.

  • Limitation of Liability : THE COMPANY SHALL NOT BE LIABLE IN ANY EVENT OR FOR ANY REASON, INCLUDING BREACH OF THIS AGREEMENT, EITHER DIRECTLY OR INDIRECTLY, TO THE OTHER PARTY OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS ARISING OUT OF THIS AGREEMENT, EVEN IF SUCH DAMAGES WERE FORESEEABLE OR THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.IT IS EXPRESSLY AGREED THAT THE COMPANY SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO ANY PARTY FOR AN AMOUNT GREATER THAN THE SINGLE FARE FEE FOR THE DAY IN QUESTION.

  • Authorization : No agent, employee or representative of the Company is authorized to alter, modify or waive requirements stated in the conditions of transportation or service.

Oregon Towncar Services LLC Policies and Terms

By placing a reservation with Oregon Towncar Services LLC you acknowledge and expressly agree to the following policies, terms and conditions and further expressly authorize Oregon Towncar Services LLC to charge your credit card in full for all charges relating to your reservation, including, but not limited to, charging your credit card in full for the reservation should you be considered a no-show. Service is deemed rendered, whether you enter the vehicle or not, when the cancellation period is reached.

  • Additional Charges: Additional charges may be added for cell phone usage, extra stops, and special parking fees.

  • Alcohol: All alcohol must be provided by the passengers. All passengers must be 21 years of age and have valid state issued ID to consume alcohol in our vehicles.

  • Cancellation Policy for Sedan & SUV's: If a cancellation occurs less than 24 hours before the scheduled pickup time, full fare will be charged to the client.

  • Cancellation Policy for Stretch Limousine: A 30% Non-Refundable Deposit is required to hold all stretch Limousine reservations. Cancellations within 7 Days of this reservation forfeit 100% of the total bill. (Applies to Stretch Limousines, Vans & Coach Vehicles)

  • Child Seat: A car seat is available upon request and up to $15 fee for using the car seat.

  • Holiday Travel Policy: A 20% surcharge will be added to reservations booked on New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas Day.

  • Hourly Charge: The charge for "As-Directed" service when there is an itinerary involved or the chauffeur takes instructions from the customer; typically involves multiple stops.

  • Lost or Damaged Items: Oregon Towncar Services LLC and its Affiliates are not responsible for items that are left in the vehicle, lost or damaged. Oregon Towncar Services LLC reserves the right to charge a delivery fee for returning lost items if found. Oregon Towncar Services LLC, Affiliates and their Chauffeurs will assist with luggage at a client's request, but assume no liability for doing so.

  • No Show Policy: No show reservations will be charged the full trip plus any waiting time. Please call us at (503)353-7755 or 1(877) OREGON-6 to avoid being billed as a no show.

  • Payment Method: We offer competitive rates; we accept all major credit cards, travelers' checks, cashiers checks, cash, and service corporate accounts.

  • Privacy Policy: Oregon Towncar Services LLC and its Affiliates' do not sell, rent or disseminate your personal and financial information to any outside third parties.
  • Oregon Towncar Services LLC and it's Affiliates reserves the right to use the information supplied to provide requested services and collect payment for services rendered in accordance with our rates, terms and policies.

  • Smoking: There is no smoking in our cars. Anyone who smokes will be asked to extinguish the cigar/cigarette.

  • Termination of Reservation: Oregon Towncar Services LLC reserves the right to terminate any reservation at any time in the best interest of customer safety, driver safety, vehicle safety, and federal/state/local laws.

  • Vehicle Damage/Cleaning: The Party paying for the Reservation is responsible for all damages and/or cleaning charges incurred by the renter and/or Party of the Renter, including but not limited to: Vomit/Sickness ($150 Cleaning Fee), Alcohol Spillage ($100, Cleaning Fee), Broken Glassware ($30, Replacement Set), Burns ($500 Replacement/Repair), Upholstery Tears ($500 Replacement/Repair) and/or Opening a Car Door into another Vehicle or Stationary Object ($?) etc.

  • Wait Time Policy: There is a 10 minutes grace period after the scheduled pickup time, and a 30 minutes grace period after flight arrival time (at the airport). We monitor the status of all commercial flights Once the grace period has elapsed additional fees are charged at the rate of $1.00 per minute or $60.00 per hour.

  • Base Rate:The rate charged for basic transportation services before any Gratuity, STC, Fuel Surcharge, Airport Fee, International Arrival Fee, Incidental Charges, and/or Tax is added.

  • Rate Estimate : Rates quoted prior to service are only an initial estimate of the cost of services reserved. Wait time and/or additional services may change the final price.

  • Objectionable Persons : The Company reserves the right to refuse to transport persons under the influence of intoxication liquor or drugs, or who are, or are likely to become objectionable to other persons or if the Chauffeur feels threatened in any way.

  • Force Majeure : The Company shall not be liable for any failure or delay in performing its obligations under the Service Contract, and the Company shall not be deemed in breach of its obligations thereunder, if such failure or delay is due to Acts of God, natural disasters, national, state or local states of emergency, acts of war or terrorism, labor strike or lock-out, or other industrial or transportation accident caused by any third party, any violation of law, regulation or ordinance by any third party or any other cause not within the control of the Company.

  • Limitation of Liability : THE COMPANY SHALL NOT BE LIABLE IN ANY EVENT OR FOR ANY REASON, INCLUDING BREACH OF THIS AGREEMENT, EITHER DIRECTLY OR INDIRECTLY, TO THE OTHER PARTY OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS ARISING OUT OF THIS AGREEMENT, EVEN IF SUCH DAMAGES WERE FORESEEABLE OR THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.IT IS EXPRESSLY AGREED THAT THE COMPANY SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO ANY PARTY FOR AN AMOUNT GREATER THAN THE SINGLE FARE FEE FOR THE DAY IN QUESTION.

  • Authorization : No agent, employee or representative of the Company is authorized to alter, modify or waive requirements stated in the conditions of transportation or service.


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Testimonials

03-21-2014

We have always enjoyed your Town car service to and from PDX. Now we have experienced another service-Last weekend our family celebrated my husband's birthday in great style with your stretch limo...Read More...

Katherine Frandsen,
03-21-2014

We used you for the 1st time on 3/16 and 3/25 to and from the airport for our hawaii trip......all i can say is i will tell everyone about your operation!! we had a great experience on both trips and tony ( our driver on the way home ) was wonderful.... talk about a comfortable, hassle free experience!

Kendyl Cox,
03-21-2014

Your company is outstanding! We have been using your services for about four months now and the professionalism of your drivers and the reliability of your company is truly appreciated.In addition, your website is fabulous....Read More...

Megan Hoyt,
03-21-2014

Thank you so much for a courteous and professional experience. My wife and used your town car service from our home in Tigard Oregon to the Portland airport and it couldn't have been a better experience. Both drivers were very professional and a pleasure to ride with...Read More...

Stuart and Meachelle Worrell,
03-21-2014

I have used Oregon Town car for several years, and their service is excellent. As a frequent business traveler, I have come to depend on them to accommodate my changing schedule, and they have never let me down. Their cars are clean and their drivers are punctual and professional...Read More...

Dave Kastl,