Inquire about the number of years the limousine company has been in business. Experience is a key factor. Companies that have been in business for a number of years will most likely be more reliable and provider better service than those with little or no experience.
Inquire about the limousine company's license and operating authority. Limousine and transportation companies are required to have Federal authority to operate their vehicles from the Department of Transportation as well as local State operating authority. Limousine Companies with such licenses are regulated and thus more likely to provide the consumer with good service.
Inquire about the Limousine Company's Insurance. There are unfortunately numerous companies around that do not carry the proper commercial insurance coverage on their fleet to protect the consumer in the event of an accident or other mishap. A reputable Limousine Company will have the required commercial insurance coverage and will have no problem providing you with a Certificate of Coverage, if asked.
Inquire about the Limousine Company's affiliations with reputable /organizations such as the Better Bussines Bureau, The National Limousine Association as well as their local Livery Association. Memberships with any of the above and other related organizations is an indication that you are dealing with a professional, reliable Company.
Inquire about the year, make model of the Sedan, Limo or other vehicles in the Company's fleet. This will ensure that you do not receive an old rundown vehicle show up at the airport. Be sure your contract or confirmation contains the requested vehicle information.
Many Limousine and Sedan Companies offer shared ride services. This means that when you reserve a vehicle, you may be sharing it with 1 or more other passengers. Be sure to instruct the Limousine Company your preference with respect to private service or shared ride service.
- Inquire about and specify the exact location your chauffeur will meet you upon your arrival at the airport. Ask for the chauffeur to carry a sign with the passenger's name. This will eliminate unnecessary confusion and waiting on your part.
When obtaining the Limousine Company's rates, be sure to check if the rate you have been quoted includes gratuity, parking and tolls. Standard gratuity is 15% to 20%, depending on the service area. Some companies charge other additional fees for extra passengers and extra stops. Be sure and clarify all additional charges before making your selection so there are no surprises at the end.
Inquire whether the Limousine Company charges for the driver's waiting time. This could be substantial in the event your flight is delayed. You should also inquire whether the Limousine Company monitors flight statuses to track early or late flights. This is an important factor for Companies that charge for driver's waiting time.
- Inquire about the Limousine Company's cancellation policy. Most companies require 24 hours notice for airport cancellations and will charge you in the event of late cancellation.
Obtain your Limousine Company's toll free number and make sure the Company offers 24 hour dispatch service in the event you miss your flight, you are put on another flight or unable to locate your chauffeur.
Ask for references of present or past performances from the Limousine Company you choose. Excellent references from reputable corporate clientele will lessen the possibility of service problems.